Refunds

You can have a full refund within thirty days, and you don't have to say why.

Last updated 25 September 2026.

A full refund within thirty days

You can have all of your money back within thirty days of buying. You do not have to say why, and you do not have to have installed anything.

Where to ask for it

• The purchase email. The email that delivers your Kylakas licence has a refund link. It works until the thirtieth day.
• Your download page. The page your download link opens has the same link.
• The dashboard. Kylakas's licence panel has Ask for a refund, for the thirty days.

Any one of them is enough. If you can't reach any of them, write to hello@polyglyphanalytica.com with the Paddle reference from your receipt (it starts with txn_). We'll do it by hand.

What happens next

Paddle, who took the payment, returns the money to the card or account it came from, usually within a few days. Your copy stops working when the refund is approved, and the download link stops with it. A chargeback raised with your bank has the same effect.

Renewals

A renewal buys another twelve months of updates and is refundable within thirty days of the renewal, on the same terms. Write to hello@polyglyphanalytica.com with the Paddle receipt. The licence itself is untouched.

After thirty days

There is no refund after the thirtieth day. Your copy keeps working for as long as you like, at the version it is entitled to. If something is wrong with it, write and tell us what. A real person reads it.

Who you are dealing with

Kylakas is made and sold by Polyglyph Analytica Ltd.
Registered in England and Wales, company number 17495579
hello@polyglyphanalytica.com

Payments are taken by Paddle, our merchant of record. The charge on your statement is from Paddle, and Paddle's own terms apply to the payment itself.